FAQ and Policies

Returns and Refunds

Flaws and Damages

We strive to provide our customers with the best customer service and quality fabric!
To ensure that our customers get the quality that they deserve, We have a process in which we inspect our fabric to the best of our abilities before each order is shipped out.

Due to the nature of digital printing, any minor flaws one inch or less than that will not impact the fabric appearance in its entirety will NOT be discounted or refunded.

If you receive a flawed or damaged order, Please provide a photo and clear description of the damage or flaw to customerservice@texasheifersfabric.net WITHIN 3 DAYS OF RECEIVING and we will issue a return label. If a refund is approved you have 1-2 business days to send the items back or the refund will be cancelled. For flaws that are on or within 3 inches of the selvage, such as bleed throughs we do not offer reprints/refunds.

Any custom fabric that has specific dates or names will not be refunded.

If conditions are not met, The operator reserves the right to refuse any returns or refunds.

Color/Texture tolerance

Color differences due to the display settings of your computer monitor/device are not grounds for a refund. Tolerance is a normal result when monitor is in RGB mode and printer is CMYK ink.

Due to the fact that we use multiple suppliers, fabric texture may vary from roll to roll. If rolling or texture changes do occur with your material this is not grounds for a refund.

You are responsible for the final print. If you upload a non seamless or low resolution image that is not grounds for a refund. Please ensure your image is high quality and seamless before uploading to print.

Shipping

Texas Heifers Fabric Co is not responsible for packages once they are in the carriers hands. We will do our best in aiding with any lost or stolen packages. Shipping delays are out of our control.

If your package falls in the category of lost/stolen YOU are responsible for filing your claim with the shipping carrier.

Thank you for choosing Texas Heifers Fabric Company! We appreciate your business!